Maintenance Support Center

Please note that you must be logged in to take advantage of the "Ask a Question" and "My Stuff" areas of our online support. You do not have to be logged in to view our online knowledge base. You can create an account and/or log into your existing account here.

Home       FAQ       Help      Search   |   Browse       3StepShare The 3StepShare icons and menu options do not appear when I start Outlook.   Configuration Adjusting email scanners for incoming 3StepShare auxiliary emails Cannot uncheck the "Read" option of own folder Configuring "Process Stuck Emails" Configuring an IMAP or POP Gmail mail account with Outlook Creating a new Outlook.pst file on a machine running Microsoft Exchange to use 3StepShare Entering the 3StepShare keycode Generating the 3StepShare keycode How to AutoArchive Outlook entries after a certain date to improve synching time Moving a user's 3StepShare installation to a new machine Using 3StepShare on more than one machine for the same user   General "3StepShare trial period has expired" message after changing the default email address 3StepShare Minimum System Requirements Cannot send email in Outlook 2003 Determining the 3StepShare version number Determining the default Outlook email address when generating the permanent license keycode How do I submit a 3StepShare trouble ticket to the support department? How many licenses of 3StepShare do I need? Information about Outlook Sensitivity Settings (Private, Personal, Confidential) with 3StepShare Meeting Request emails not appearing within other user's views of my shared Inbox folder Only one (1) viewable "Invitation to share Outlook folder" option when more then one recieved Outlook Color Labels not synching correctly for users of Windows Vista / Office 2007 Purchasing additional licenses for 3StepShare What versions of Outlook does 3StepShare support?   Installation/Un-Installation 3StepShare icons do not appear once Microsoft Outlook is started for Office 2007 Installing 3StepShare Remove / Uninstall 3StepShare Upgrading 3StepShare   Synchronization "Cannot share current folder" message 3StepShare information not sharing and/or the folder share is still in "Pending" status 3StepShare information not sharing and/or the folder share is still in "Pending" status as a result of the ESET anti-virus All Day Event showing over 2 days All Day Events display at different times between machines synching from different time zones Allowing reminders from shared folders Auxiliary emails appear on my handheld device Auxiliary emails do not process right away Can I synch Outlook sub-folders created by OfficeCalendar with a handheld device (i.e. Smart Phone, PDA, Pocket PC, etc.)? Cannot delete subfolders from other 3SS users within Outlook Delete Items Reminders Information not synching - Owner's folder share remains in "Pending" status even after the recipient has accepted the share My 3StepShare emails are marked with a "[SPAM]", "[BULK]", or "[unsure]" and remain in my Inbox without processing Using 3StepShare with Business Contact Manager folders